Hotel Receptionist

As a Receptionist, you will help our customers check in on arrival and support in resolving any issues they may have during their stay. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

There has never been a better time to join our evolving hotel company and be part of this incredible journey. A multi-year development plan to transform our properties into boutique design-led hotels, with a fresh and local approach to dining, means we will provide our guests with a luxurious setting in which to unwind.

We’re all about rewarding our teams hard work, that’s why…

You’ll receive a competitive salary, tronc payments and pension contribution as well as:

• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Wage Stream – Access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!

As a Receptionist, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Meet and greet our customers and check them into their hotel room upon arrival
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

What you’ll bring…

• Willingness to learn and expand your skills
• A passion for giving great service and making sure every customer receives a warm welcome
• A positive can-do attitude and be a real team player
• Experience in a similar role
• Attention to detail
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to respond appropriately to diverse customers and guests
• Previous experience using Rezlynx is ideal but not essential