Retail Application Support Analyst

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

In reward for your hard work, you will receive... 

A competitive salary, pension contribution as well as: 

• 33 days Holiday – With the opportunity to buy an additional 5 days! 
• Life Assurance – Up to 4 times your salary!  
• Discounted Dental & Health Insurance  
• Discount of 33% for you and 15% for your loved ones on all our brands – so you enjoy your favourite food and drink at a discount
• Free employee assistance program – Mental Health, Well-being, Financial, and Legal support because you matter!  
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and Hotels – so you can enjoy a weekend away without breaking the bank 
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them! 
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three mobile along with many more… 
• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career  

We have a great 12 month FTC opportunity for you!

The role will centre around resolving pub queries within agreed SLA's

This means managing customer expectations and suppliers to deliver a successful outcome. It also means collaborating with the wider Retail IT team to ensure the integration of new technology in to the support function. The individual will also be expected to analyse trends in their area of work and provide input to SME to manage it via product backlog

The role is based in Burton Upon Trent or Bury St Edmunds to allow for collaborative working with the other IT support services.

What you will bring...

• Ability to manage a number of people in a team 
• The ability to develop individuals on a personal and a professional level 
• Experience in assessing and evaluating capacity and planning future engagement 
• The ability to collaborate with stakeholders across different functions to ensure the support levels are in place.  
• An ability to manage stakeholders via multiple communications channels 
• Experience in managing and challenging suppliers in regards to service levels and SLA’s 
• Knowledge and experience of working in a retail environment, preferably within hospitality 
• Experience of managing suppliers would be advantageous 
• Experience of service delivery. 
• Proficient in Office 365 and Azure DevOp

#LI-AC1

ITIL Foundation